Privacy Policy

At Kideloa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect families with childcare service providers. Please read this privacy policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account or use our services, we collect:

• Account Information: Name, email address, username, password, phone number
• Profile Information: Address, profile photo, emergency contact information
• Children's Information: Names, ages, grades, schools, medical information, allergies, special needs, behavioral notes, interests
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
• Communications: Messages sent through our platform, session notes, feedback, and reviews

1.2 Information from Social Network Login

When you choose to log in using social network accounts (Google, Facebook, Apple), we collect:

• Basic Profile Information: Name, email address, profile picture
• Social Network ID: Unique identifier from the social network
• Public Profile Data: Any information you've made public on your social network profile that we request access to

Note: We only access information that you explicitly authorize during the social login process. You can manage these permissions through your social network account settings.

1.3 Automatically Collected Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, features used, search queries, session duration
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Similar Technologies: We use cookies to enhance your experience and analyze platform usage

2. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Facilitate connections between families and service providers
• Process payments and maintain billing records
• Send booking confirmations, reminders, and important notifications
• Match children with appropriate service providers based on needs and preferences
• Track children's progress and learning milestones
• Communicate important information about sessions, scheduling changes, or safety concerns
• Improve our platform through analytics and user feedback
• Ensure platform safety and prevent fraud or abuse
• Comply with legal obligations and respond to legal requests
• Send marketing communications (with your consent, which you can withdraw anytime)

3. How We Share Your Information

3.1 With Service Providers

We share relevant children's information (name, age, needs, medical information, behavioral notes) with service providers you choose to book with. This is necessary to provide appropriate care and services.

3.2 With Third-Party Service Providers

We share information with trusted third parties who help us operate our platform:

• Payment Processors: Stripe, PayPal (for secure payment processing)
• Cloud Hosting: Microsoft Azure (for data storage and platform hosting)
• Email Services: For sending transactional emails and notifications
• Analytics Providers: To understand platform usage and improve services
• Authentication Services: Google, Facebook, Apple (when you use social login)

3.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or to protect the safety of our users, particularly children on our platform.

3.4 Business Transfers

If Kideloa is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Children's Privacy

Kideloa is a platform for parents and service providers to manage children's services. We do not knowingly collect personal information directly from children under 13.

• Only parents/guardians can create accounts and enter children's information
• Children's information is protected with enhanced security measures
• We comply with applicable children's privacy laws including COPPA (Children's Online Privacy Protection Act)
• Parents have full control over their children's information and can request deletion at any time
• Service providers access children's information only as necessary to provide services

5. Social Network Integration

5.1 Third-Party Authentication

When you use social login features (Google, Facebook, Apple Sign-In), you authorize us to access certain information from your social network account. The specific information depends on your social network privacy settings and the permissions you grant.

5.2 Managing Social Network Permissions

You can:

• Revoke our access through your social network account settings
• Disconnect social login and use email/password authentication instead
• Review what information we've received from your social network in your Kideloa account settings

5.3 Social Network Privacy Policies

Please review the privacy policies of the social networks you use to understand how they handle your information:

• Google Privacy Policy
• Facebook Privacy Policy
• Apple Privacy Policy

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls limit who can view your information
• Secure Authentication: Password hashing and optional two-factor authentication
• Regular Security Audits: We conduct regular security assessments
• Secure Payment Processing: PCI-DSS compliant payment handling

While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@kideloa.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage and performance
• Deliver personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion:

• For legal, regulatory, or safety purposes
• To resolve disputes and enforce our agreements
• To prevent fraud and abuse
• As required by law (e.g., tax records, transaction history)

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of Kideloa after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: